Shipping policy

Shipping terms – KEILERSHOOT

1. Standard shipping in Europe

Standard shipping of the KEILERSHOOT PRO and all KEILERSHOOT PRO bundles within Germany and the European Union is free of charge. Section 4 applies to European countries outside the EU. For separately ordered accessories, shipping costs depend on the total weight of the order and are shown before you complete your order (from €4.05 within Germany and from €9.99 to other European countries). Standard shipping within Germany and the European Union is always free for orders of €1,500 or more. Accessories ordered together with a KEILERSHOOT PRO are shipped together with the system. The available shipping methods and costs are shown before you complete your order.

2. Shipping of the KEILERSHOOT PRO

The KEILERSHOOT PRO is produced for you after receipt of payment; production takes 6–8 working days. The system is then transported securely on a pallet by a freight forwarder. The shipping time within Europe is usually 4–6 working days from handover to the carrier. For countries outside the EU, customs clearance may take additional time.

3. Express

Express production: where available at checkout, the KEILERSHOOT PRO or PRO bundle is produced and made ready for dispatch within a maximum of 48 hours (on working days) after full payment has been received. The surcharge is €59.00 within Germany and €99.00 to other EU countries. The subsequent shipping time of 4–6 working days remains unchanged.

Express transport: faster delivery by the freight forwarder is available on request. As the cost varies considerably depending on distance and destination country, we agree it with you individually in advance and charge it separately.

4. Accessories and international deliveries

Depending on size and weight, accessories are shipped as a parcel. For shipping a KEILERSHOOT PRO or a KEILERSHOOT PRO bundle to European countries outside the European Union, e.g. Switzerland, Liechtenstein, the United Kingdom and Norway, the flat shipping charge is €300.00 per system. For separately ordered accessories, the European standard shipping rates according to section 1 apply to these countries.

Deliveries outside Europe are made on individual request. Before ordering, please send us the products you want, the destination country and the postcode at service@keilershoot.com. You will receive a quote including the shipping costs. Ordering directly with delivery outside Europe is not available at checkout.

Outside the EU, additional customs duties, import VAT and customs clearance fees may arise. Unless expressly agreed otherwise, these are payable by the recipient and are not included in the flat shipping charge.

5. Delivery and delivery delays

If the freight forwarder cannot reach the recipient on the agreed delivery date and redelivery or storage therefore becomes necessary, additional costs may arise. Where the recipient is responsible for the failed delivery, the resulting additional costs may be charged to them.

In the event of unforeseen transport delays, we will inform our customers as far as we have the relevant information. Statutory rights in the event of delivery delays remain unaffected. Working days are Monday to Friday, excluding public holidays at the place of dispatch.