Terms and Conditions

KEILERSHOOT · Online shop version · English

Terms and Conditions

English version · October 16, 2026

1. Scope
(1) These Terms and Conditions apply to sales of goods through http://www.keilershoot.com between KEILERSHOOT – Maximilian von Bülow, Flagredder 76a, 21521 Wohltorf, Germany ("we" or "us"), and our customers.
(2) A consumer is a natural person entering into a transaction for purposes predominantly outside their trade, business or profession. A business customer acts in the course of their trade, business or profession.
(3) In business-to-business relationships, these terms also apply to future transactions where effectively incorporated. We reject conflicting or supplementary customer terms unless we expressly agree to them.

2. Formation of Contract
(1) Products displayed in our online shop constitute binding offers on the conditions stated in the product description, unless the checkout process expressly provides a different method of contract formation. Customers may place items in the cart, review and correct their details and cancel the process before submitting an order.
(2) A contract is formed when the customer accepts the offer by clicking the final button clearly indicating an obligation to pay. The order details are subsequently sent by e-mail.
(3) Agreed product specifications and the individual product description govern. Individual agreements take precedence. Special designs or delivery arrangements require a separate agreement.

3. Prices, Shipping Costs and Import Charges
(1) Prices and additional costs displayed before the binding order is placed apply, including any applicable taxes.
(2) Standard shipping of the KEILERSHOOT PRO within Germany is included in its price. Shipping to other EU Member States is charged at the rates displayed at checkout. For shipments of the KEILERSHOOT PRO to non-EU countries available at checkout, a flat shipping charge of EUR 300.00 per unit applies.
(3) Accessories ordered separately are subject to the shipping charges displayed at checkout. Shipping costs and any additional charges are disclosed before the order is placed. We do not provide for unilateral price increases after an order has been placed.
(4) Deliveries outside the EU may incur import duties, import taxes, customs charges and clearance costs. Unless expressly agreed otherwise, these are payable by the recipient and are not included in our shipping charge.

4. Payment
(1) Payment methods available for each order are shown at checkout. Availability of particular payment methods may be restricted as indicated in the checkout process.
(2) If advance payment has been agreed, payment is due upon receipt of the payment details. Unless otherwise agreed, goods will be dispatched after payment has been received in full.
(3) Payments through third-party payment service providers are also subject to the applicable conditions displayed during checkout.

5. Delivery, Freight Carrier and Collection
(1) We deliver to the countries offered at checkout. The delivery period stated on the relevant product page or before ordering applies. The KEILERSHOOT PRO is normally shipped on a pallet by a freight carrier. It is produced after receipt of payment; production takes 6–8 business days. Within Europe, transit usually takes 4–6 business days after handover to the carrier. This is not a guarantee of a particular arrival date.
(2) We arrange shipment to the agreed address. Delays by freight carriers may occur. Statutory delivery rights, including mandatory consumer rights, remain unaffected. Our liability is governed by applicable law and Section 10 below.
(3) Customers must provide accurate delivery information and allow acceptance at a properly agreed delivery appointment. If a customer defaults in acceptance or culpably fails to provide necessary cooperation, we may claim necessary additional expenses reimbursable under applicable law, including reasonable storage and redelivery costs.
(4) Collection is possible only where expressly agreed in advance. The collection location and time will be confirmed individually. No right to unannounced collection arises from the online shop.
(5) In sales to consumers, the risk of accidental loss or damage generally passes only upon delivery to the consumer or an authorised recipient. For business customers, Section 447 of the German Civil Code applies to shipments unless agreed otherwise.

(6)

If you choose express production at checkout, we produce the KEILERSHOOT PRO or PRO package and make it ready for dispatch within a maximum of 48 hours (on business days) after receiving both your order and full payment. If payment is received later, the period starts upon receipt of full payment.
The express production surcharge is €59.00 within Germany and €99.00 to other EU countries available at checkout. The subsequent transit time under paragraph (1) remains unchanged. Express transport is available only by separate agreement. As its cost depends on distance and destination country, it is agreed with the customer individually in advance and charged separately.
The flat shipping charge for Switzerland, Liechtenstein and the United Kingdom is €300.00. All shipping charges are displayed before you place your order. Business days mean Monday to Friday, excluding public holidays at the place of dispatch.

6. Transport Damage
(1) Before dispatch, the KEILERSHOOT PRO is inspected and securely packed on a pallet for transport. The unit must be delivered in a horizontal position on the pallet. We ask customers to inspect the pallet and packaging and, where possible, the goods for visible damage upon delivery, and to unpack the unit fully, preferably on the day of delivery. In particular, the housing, controls, switches, buttons and accessories should be checked for damage and completeness.
(2) We ask customers, where possible, to have visible damage noted on the carrier’s delivery receipt, to obtain the driver’s confirmation of the notation where practicable, and to take meaningful photographs of the goods, pallet and packaging. In the event of substantial, clearly visible damage, we recommend refusing delivery and contacting us immediately at service@keilershoot.com. Please also report and document promptly any damage that becomes apparent only after unpacking. In the event of damage, please retain the packaging initially.
(3) For consumers, all preceding requests to inspect, report and document damage are recommendations intended to preserve evidence and assist with handling transport claims; they do not establish any legal duty to inspect or notify defects. Failure or delay in inspecting, reporting or documenting damage does not restrict statutory rights concerning defective goods or any other statutory rights. Mandatory statutory rules govern the passing of risk in consumer sales.
(4) For business customers, Section 5(5) also applies. Where the sale is a commercial transaction for both parties, the buyer must inspect the goods without undue delay in accordance with Section 377 of the German Commercial Code (HGB) and notify us promptly of apparent defects; defects that could not be detected on inspection must be notified promptly after discovery. Failure to give timely notice has the consequences prescribed by Section 377 HGB. To safeguard possible claims against the freight carrier, visible transport damage should be notified to the carrier no later than delivery, and initially concealed damage, where possible, within seven days (Section 438 HGB).
(5) Damage occurring only after the statutory passing of risk as a result of improper handling attributable to the buyer or other subsequent external causes for which we are not responsible is not covered by our statutory liability for defects. Statutory rules on the burden of proof remain unaffected.

7. Retention of Title
(1) Goods remain our property until the purchase price has been paid in full.
(2) In business transactions, we retain title until all claims arising out of the ongoing business relationship have been settled, to the extent permitted by law.

8. Right of Withdrawal and Return Shipping Costs
(1) Consumers have a statutory right of withdrawal for distance sales where the legal conditions are met. Details, including time limits, methods of withdrawal, return shipping costs, compensation for diminished value and the model withdrawal form, are provided in the separate withdrawal information given before the contract is concluded.
(2) No voluntary withdrawal right is granted to business customers. Mandatory statutory rights remain unaffected.

9. Statutory Warranty Rights and Guarantees
(1) Consumers retain their full statutory rights regarding defective goods. Any additional voluntary guarantee applies only where expressly granted. A guarantee does not restrict statutory rights.
(2) For business customers, the limitation period for statutory claims for defects is generally one year from delivery, where permitted by law. This does not apply in cases of fraudulent concealment, quality guarantees, damages claims under Section 10, mandatory longer limitation periods or mandatory supply-chain recourse rights.
(3) If a transaction is a commercial transaction for both parties, the inspection and notification duties under Section 377 of the German Commercial Code apply.

10. Liability
(1) We accept unlimited liability for injury to life, body or health caused by a breach of duty for which we, our legal representatives or agents are responsible, as well as for deliberate or grossly negligent conduct, fraudulent concealment of defects, express guarantees within their scope, and claims under the German Product Liability Act.
(2) In cases of ordinary negligence involving a material contractual obligation essential to proper performance and on which the other party may normally rely, liability is limited to the foreseeable loss typical for the contract at the time it was concluded.
(3) Liability for ordinary negligence is otherwise excluded to the extent permitted by law. Mandatory legal rights remain unaffected.

11. Contract Information and Language
(1) German and English are available as contract languages where offered during checkout. Where German is selected as the contractual language, the German version governs in the event of linguistic inconsistencies, without prejudice to mandatory rights.
(2) Customers may save or print these terms before concluding a contract. Order details and these terms are provided on a durable medium as required by law.

12. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body, except where participation is legally mandatory in an individual case.

13. Applicable Law and Jurisdiction
(1) German law applies to the extent permitted, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers habitually resident abroad, mandatory consumer protection rules applicable without this choice of law remain unaffected.
(2) For merchants, legal persons under public law and special public-law funds, the exclusive place of jurisdiction is our registered business location to the extent permitted by law. Mandatory rules on jurisdiction remain unaffected.